FAQ's

LOOKSTYLE HELP CENTER

Frequently Asked Questions

Have questions? We're here to help. Find quick answers about orders, shipping, payments, products and returns.

Browse our collection, select your favourite product, add it to your cart and follow the checkout steps to complete your order.

Cash on Delivery is available for eligible orders and serviceable locations. Please check the payment options displayed during checkout.

Please contact our support team as soon as possible. Cancellation or modification depends on the current processing and shipping status of your order.

Delivery time depends on your location and courier service. Refer to the estimated delivery timeline provided for your order.

Free shipping is available according to the shipping conditions displayed on our website or at checkout.

If tracking is available, use the tracking link or details shared in your shipping confirmation.

Returns and exchanges depend on product eligibility and our applicable return policy. Please review the policy on our website before requesting a return.

Contact our support team with your order number and clear photos of the product and packaging so we can review the issue.

Approved refunds are handled according to our refund policy and the applicable payment method. Processing times may vary.

Selected products may include Buy 1 Get 1 or Pack of 2 offers. Please check the individual product page for quantities and applicable terms.

Review the available lens power options and product details. If you are unsure about the right strength, consult an eye-care professional.

We aim to show products accurately. Slight variations in colour or appearance can occur due to lighting and screen settings.

Visit our Contact Us page to find the available ways to reach our support team.

Still have questions?

We are happy to help. Get in touch with our team if you need assistance with your order or products.

Contact Us